If you have a problem you want me to solve, I need all the information you can give me. This includes:

• A thorough description of the problem; what did you do? Where did you do it? Does the server or the app crash? Do you get any error messages?
• A copy of your server log. See How do I find the server log?
• Anything else you think may be useful. Please remember that I have absolutely no idea of what happened apart from the details you tell me.